Customer terms and conditions

Download commercial account application form

Simply complete the form by clicking on the link below, get it signed by an authorised representation from your organisation and submit it for review. Once approved, you can start trading with us.

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Download direct debit service request terms and conditions

For terms and conditions on how we arrange for funds to be debited from your nominated bank account, click on the link below.

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Download general terms and conditions for supply of products (excluding aviation)

For general terms and conditions on how we supply products and services to you as a commercial customer (if you’re an aviation customer, see the next section), click on the link below. These are only applicable to the sale of all non-aviation fuel products and related services that are not bound by a separate term supply agreement.

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Download general terms and conditions for supply of aviation products

For general terms and conditions that outline how we supply products and services (including in-to-plane refuelling services) to you as an aviation customer, click on the link below. These are only applicable to the sale of all aviation products and related services that are not bound by a separate term supply agreement.

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Download terms and conditions for supply of marine products

For the terms and conditions on how we supply marine products and services over water and onto vessels, click on the link below.

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Download terms and conditions for supply of equipment

For terms and conditions on how we make fuel equipment available to you so you can receive, store and dispense fuel products, click on the link below.

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Download terms and conditions for Fuel Card

For standard terms and conditions applicable to our Fuel Cards including Shell Card, Fuel2Sky Card and Voyager Card, click on the link below.

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