Contact us
Operational matters
If you have an enquiry about the refinery’s operations or environmental performance, please call 1800 651 818. This line operates 24 hours a day, seven days a week. An experienced operator will either answer your question or record your query and make sure it’s followed up.
Emergency Services
In the unlikely event of a serious incident and you need to act, emergency services will broadcast on ABC radio 774 AM, as well as on local radio stations and social media. There’s no need to take action if there are no messages from emergency services.
The Geelong Refinery alarm is a part of the refinery’s safety system and it is intended for on-site personnel only.
We test our safety alarms every Tuesday at 9am.
Refinery Alert Service
We can provide businesses and community members with alerts and information about developments at the refinery, such as alarms or incidents that may impact local traffic.
To register, simply email your request to join the Refinery Alert Service and provide your mobile number. Also provide your street address if you wish receive alerts relevant to your specific location.
Please note: Viva Energy will only use and disclose your personal information for the primary purpose of delivering this service. The Refinery Alert Service will be delivered to you via the MessageMedia platform. Viva Energy will disclose your personal information to MessageMedia for the primary purpose of delivering the Refinery Alert Service and we will otherwise hold, use and disclose your personal information in accordance with our Privacy Policy. You can see details of Viva Energy’s Privacy Policy HERE.
General Enquiries
Post:
Communications Department
Viva Energy Geelong Refinery
Refinery Road
Corio VIC 3214
Email: geelongrefinery-au@vivaenergy.com.au
Call: 1800 651 818